Last updated: [27th May, 2025]

Welcome to Cake Crackle! By using our website [https://cakecrackle.co.uk] and placing orders with us, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. About Us

Cake Crackle is a UK-based bakery offering handcrafted cakes, cheesecakes, and indulgent desserts. We sell directly to consumers and wholesale clients across the UK.

2. Ordering

  • Orders can be placed through our website or via phone/email for wholesale clients.
  • All orders are subject to availability and confirmation.
  • Once your order is placed, you’ll receive a confirmation email. This email does not constitute acceptance until the order has been processed and dispatched.

3. Pricing & Payment

  • All prices are in GBP (£) and include applicable taxes.
  • Payment must be made at the time of ordering unless otherwise agreed in writing (for wholesale clients).
  • We accept major debit/credit cards and secure online payment gateways.

4. Delivery

  • Delivery charges are calculated at checkout unless stated otherwise in a promotional offer.
  • We aim to deliver within the timeframe shown at checkout, but delays may occur during busy periods or due to circumstances beyond our control.
  • Please ensure delivery details are correct. We cannot be held responsible for failed deliveries due to incorrect information.

5. Allergens & Ingredients

  • All our products are made in a kitchen that handles nuts, gluten, eggs, dairy, and soy.
  • We cannot guarantee any product is 100% allergen-free.
  • Please read product descriptions carefully or contact us for allergen advice before ordering.

6. Returns & Refunds

Due to the perishable nature of our products:

  • We do not accept returns for unwanted items.
  • If your order arrives damaged or incorrect, please contact us within 24 hours of delivery with a photo and order details.
  • Refunds or replacements are offered at our discretion.

7. Wholesale Clients

  • Wholesale terms including pricing, minimum orders, and delivery schedules are agreed upon separately via contract or written communication.
  • Wholesale orders are invoiced with agreed payment terms.

8. Intellectual Property

All content on our website, including logos, images, and product descriptions, is the property of Cake Crackle and may not be used or reproduced without permission.

9. Limitation of Liability

  • We are not liable for indirect or consequential loss.
  • Our total liability for any claim shall not exceed the price paid for the specific order.

10. Privacy

We handle your data with care and in compliance with the UK GDPR. Please see our Privacy Policy for more information.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

12. Contact Us

If you have any questions about these terms, please contact us:

📧 Email: hello@cakecrackle.co.uk
📍 Address: [Insert Registered Business Address]