OUR STORES

Visit Our Flagship Location

Cake Crackle - London HQ
Unit 8 The metro business centre
Kangley bridge road, Sydenham, London
SE26 5BW
Open daily: 10 AM – 8 PM

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INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes! Every cake is handmade fresh, so minor variations may occur, but we ensure your order closely matches the product photo in style, size, and ingredients.

Where can I view my sales receipt?

You’ll receive your receipt via email after checkout. You can also access it by logging into your account and visiting the "My Orders" section.

How can I return an item?

Due to the perishable nature of our products, we don’t accept returns. However, if something isn’t right, please contact us within 24 hours and we’ll make it right.

Will you restock items indicated as “out of stock?”

Absolutely! Our cakes are made in small batches, so if a product is out of stock, it’s likely being restocked soon. You can sign up for back-in-stock alerts on the product page.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS